Limited Warranty

Progressive Equipment provides the following limited warranty

Please note that any warranty services or questions must be accompanied by the serial number from the machine purchased. The serial number serves as your warranty number and must be retained. Progressive Equipment will offer no warranty service without this number.

Progressive Equipment warrants this product and its parts against defects in materials or workmanship for one year labour and one year parts from the original installation date. During this period, Progressive Equipment will repair or replace defective parts with new parts at Progressive Equipment’s cost, without charge to you.

Shipping and travel fees incurred from returns for under-warranty service in the first 30-days will be paid by Progressive Equipment, excluding any Air freight.   All shipping fees both to and from Progressive Equipment following this 30-day period will be paid by the customer. All returns, both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty Service described below.

All original parts (parts installed by Progressive Equipment at the original system build) replaced by Progressive Equipment or its authorised service centre, remain the sole property of Progressive Equipment. Any after-market additions or modifications will not be warranted. The Equipment owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

Progressive Equipment makes no other warranty, either express or implied, including but not limited to: implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this equipment other than as set forth below. Progressive Equipment makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, Progressive Equipment is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the equipment. Under no circumstances shall Progressive Equipment be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the equipment.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorised to make any modification, extension or addition to this warranty.

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

  • This warranty extends only to products distributed and/or sold by Progressive Equipment. It is effective only if the products are purchased and operated in Australia or New Zealand.
  • This warranty covers only normal use of the equipment. Progressive Equipment shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters or acts of god such as fire, flood, earthquake, storm, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorised Progressive Equipment representative; (iv) damages incurred through irresponsible use, including those resulting from use in material that is not being finish levelled, (being used as a bulldozer blade). Operating on any other machine that is not a skid steer. Operating on a skid steer with more than the maximum HP rating of 100hp and / or a weight exceeding 5 metric tons in operating condition.
  • You must retain your bill of sale or other proof of purchase to receive warranty service.
  • No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfilment of this warranty.
  • Progressive Equipment and its Authorized Service Centre accepts no responsibility for any software programs, data or information stored on any media, or any parts of any products returned for repair to Progressive Equipment.
  • All pre-installed software programs are the responsibility of the customer.
  • This warranty does not cover any third party software or virus related problems.
  • Progressive Equipment makes no warranty either expressed or implied regarding third-party (non- Progressive Equipment or Global Survey) software.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise AuthoriSation) Policy:

If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by Progressive Equipment only. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a RMA number displayed clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number clearly displayed on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.

Should you have any problems with your equipment, please follow these procedures to obtain the service:

1. If you have purchased our on-site warranty, please find your warranty# (the order number from the transaction through which the warranted product was originally purchased) and contact Progressive Equipment Customer Service at +64 7 849 0999.

2. If the equipment must be repaired, a RMA number (Return Merchandise Authorisation Number) will be issued for shipment to our repair department. Please follow the instructions given by Progressive Equipment technical support staff to ship your equipment or parts. Progressive Equipment will not accept any shipments without a RMA number.

3. Pack the parts in a well-protected box, as outlined in the Return Shipping Instructions. Progressive Equipment will not be responsible for shipping damage/loss of any product outside the original 30-day Progressive Equipment - paid service period. It is very important that you write the RMA number clearly on the outside of the package. Ship the equipment or part with a copy of your bill of sale or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:

Progressive Equipment Service Centre
RMA#____________
ADDRESS
38c Northway st
Te Rapa
Hamilton 3241
New Zealand

4. Upon receiving the equipment or parts, Progressive Equipment will repair or replace your equipment or parts (at Progressive Equipment’s SOLE discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via New Zealand Couriers.

5. Cross-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped via the most convenient method deemed by Progressive Equipment. You will need to ship defective part(s) back to Progressive Equipment within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.

6. Progressive Equipment will pay for shipping (excluding Air freight) to and from the customer only within the first thirty days following the original product install date. Following this 30-day period all shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.

After One-Year Warranty - Post Warranty Repair

For post warranty repair, the procedure is the same as outlined above for RMA and shipping. However, you are responsible for shipping charges both ways, labour at the current Progressive Equipment labour rate, and the current price of part(s) used in repair.

Customer Service:
Progressive Equipment
38c Northway Street
P.O. Box 10040
Te Rapa
Hamilton 3241
New Zealand

Email: info@proquip.co.nz

Phone: +64 27 701 3054 mobile, New Zealand.

Phone: +64 7 849 0999 Head Office Hamilton, New Zealand.
Fax: +64 7 849 8173 New Zealand

WARRANTY EXCLUSIONS

Progressive Equipment does not offer any technical support for any software including installed OS or other programs. Technical support should be pursued through channels offered by the software’s individual tech support.  Progressive Equipment accepts no liability for problems caused by after-market software or hardware modifications or additions. Progressive Equipment is not responsible for any technical support concerning the installation or integration of any software or component the customer did not expressly pay Progressive Equipment to install. Progressive Equipment is not responsible for loss of data or time, even with hardware failure. Customers are responsible for protecting and backing up any data for their own protection. Progressive Equipment is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and void if there are indications of misuse and/or abuse. Progressive Equipment has the option of voiding the warranty if anyone other than a Progressive Equipment technician attempts to service the product. Progressive Equipment will not warrant any problems arising from an act of God (lighting, flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware, software, or additional devices added to complement any system/component purchased at Progressive Equipment. Under no circumstances will Progressive Equipment be responsible for any refund or remuneration exceeding the original purchase price of the product less any shipping fees. Progressive Equipment will not be held responsible for typographical errors on sales receipts, repair tickets, or on our website. Progressive Equipment makes every effort to make sure all information on our documents and website is correct, but does not warrant the accuracy of it.  Our specifications are subject to change at any time.